Catalog

This course provides participants with the skills and knowledge required to effectively support and troubleshoot Windows 11 PCs in an on-premises Windows Server Active Directory domain environment. Designed for Enterprise Desktop Support Technicians (EDSTs), the course covers essential Windows 11 features and their application within an Active Directory environment, helping participants resolve technical challenges users may encounter. By focusing on hands-on troubleshooting techniques for domain-joined Windows 11 devices, participants will be equipped to deliver Tier 2 support in medium to large enterprise organizations. Upon completion, they will have gained the expertise needed to manage Windows 11 environments effectively, ensuring smooth and efficient user operations within Active Directory.

##### Module 1 - Introducing Windows 11 - Overview of Windows 11 - Recommendations for typical troubleshooting procedures - Troubleshooting installation and deployment - Introduction to management and troubleshooting tools ##### Module 2 - Administering Windows 11 Remotely - Using Windows Admin Center - Using Windows PowerShell - Implementing Remote Management ##### Module 3 - Troubleshooting Startup and Performing System Recovery - Recovering Windows 11 - Configuring the Registry - Troubleshooting Windows 11 startup - Implementing and troubleshooting BitLocker - Troubleshooting OS service issues ##### Module 4 - Troubleshooting Devices and Device Drivers - Overview of hardware troubleshooting - Troubleshooting device drivers ##### Module 5 - Configuring and Troubleshooting Network Connectivity - Configuring network connectivity - Troubleshooting network connectivity - Implementing and troubleshooting name resolution - Implementing and troubleshooting remote access ##### Module 6 - Troubleshooting Group Policy - Overview of Group Policy - Resolve GPO application issues on client devices ##### Module 7 - Configuring and Troubleshooting Security Settings - Implementing network security - Implementing Windows 11 security features - Configuring and troubleshooting user accounts ##### Module 8 - Configuring and Troubleshooting User State - Implementing and troubleshooting user state - Implementing and troubleshooting Folder Redirection ##### Module 9 - Configuring and Troubleshooting Resource Access - Configuring and troubleshooting file access - Configuring and troubleshooting shared folders - Implementing and troubleshooting Work Folders - Managing and troubleshooting printers - Recovering files ##### Module 10 - Troubleshooting Apps - Troubleshooting desktop apps - Troubleshooting app compatibility - Managing UWP apps ##### Module 11 - Monitoring and Maintaining Windows 11 - Monitoring Windows 11 - Optimizing Windows 11 performance - Managing Windows 11 updates