Catalog

IT Service Management

ITIL 4 Foundation

The ITIL 4 Foundation course offers a comprehensive introduction to the management of modern IT-enabled services, providing the foundational knowledge needed for understanding ITIL principles and practices. This course explores the key concepts of service management, the ITIL service value system, and the four dimensions of service management. It prepares IT professionals to efficiently adopt and adapt ITIL 4 within their organizations, ensuring a smooth transition to ITIL-guided service management practices.