Catalog

The ITIL 4 Foundation course introduces IT professionals to the core principles of IT service management as outlined in the ITIL framework, emphasizing how these principles can be applied to improve service delivery and alignment with business objectives. Covering key concepts, the ITIL service value system, and the four dimensions of service management, the course is structured to provide a comprehensive understanding of the ITIL 4 guidelines. It ensures a clear grasp of how ITIL practices can enhance service management efficiency and business value. Participants will explore the significance of the ITIL guiding principles, service management practices, and how to adapt them within their own organizations to support and manage IT services effectively. Aimed at those looking to certify or simply gain a solid foundation in ITIL 4 practices, this course prepares individuals for the ITIL Foundation certification exam. The course also equips individuals with the skills to apply ITIL principles in their operations, enhancing operational efficiency and customer satisfaction, making it an essential step for IT professionals aiming to advance their service management capabilities.

##### Domain 1 - Understand the Key Concepts of Service Management - Recall the definition of key service management concepts - Describe the key concepts of creating value with services - Describe the key concepts of service relationships ##### Domain 2 - Understand How the ITIL Guiding Principles Can Help an Organization Adopt and Adapt Service Management - Describe the nature, use, and interaction of the guiding principles - Explain the use of the guiding principles ##### Domain 3 - Understand the Four Dimensions of Service Management - Describe the four dimensions of service management ##### Domain 4 - Understand the Purpose and Components of the ITIL Service Value System - Describe the ITIL service value system ##### Domain 5 - Understand the Activities of the Service Value Chain and How They Interconnect - Describe the interconnected nature of the service value chain and how this supports value streams ##### Domain 6 - Know the Purpose and Key Terms of 15 ITIL Practices - Describe the purpose of each value chain activity - Recall the purpose of key ITIL practices - Recall definitions of key ITIL terms ##### Domain 7 - Understand 7 ITIL Practices - Explain the following ITIL practices in detail excluding how they fit within the service value chain