Catalog

In this course, students will learn the key techniques necessary to supervise others effectively, ensuring both team satisfaction and high productivity. Participants will cover fundamental topics such as defining and setting expectations, assigning tasks, and implementing varying degrees of delegation. The course also delves into time management strategies, the art of providing constructive feedback, and conflict resolution techniques, equipping new supervisors with the tools needed to navigate complex team dynamics. Additionally, the course offers specialized guidance for those stepping into supervisory roles, whether promoted from within the team, leading a new team, or managing an established one. By the end, participants will be well-prepared to lead confidently, troubleshoot common supervision challenges, and create a positive, productive work environment.

##### Module 1 - Getting Started - Icebreaker - Housekeeping Items - The Parking Lot - Workshop Objectives ##### Module 2 - Setting Expectations - Defining the Requirements - Identifying Opportunities for Improvement and Growth - Setting Verbal Expectations - Putting Expectations in Writing ##### Module 3 - Setting Goals - Understanding Cascading Goals - The SMART Way - Helping Others Set Goals ##### Module 4 - Assigning Work - General Principles - The Dictatorial Approach - The Apple-Picking Approach - The Collaborative Approach ##### Module 5 - Degrees of Delegation - Level One: Complete Supervision - Level Two: Partial Supervision - Level Three: Complete Independence ##### Module 6 - Implement Delegation - Deciding to Delegate - To Whom Should You Delegate? - Providing Instructions - Monitoring the Results - Troubleshooting Delegation ##### Module 7 - Providing Feedback - Characteristics of Good Feedback - Feedback Delivery Tools - Informal Feedback - Formal Feedback ##### Module 8 - Managing Your Time - The 80/20 Rule - Prioritizing with the Urgent-Important Matrix - Using a Productivity Journal - Using Routines and Rituals to Simplify Your Workday ##### Module 9 - Resolving Conflict - Using a Conflict Resolution Process - Maintaining Fairness - Seeking Help from Within the Team - Seeking Help for Outside the Team ##### Module 10 - Tips for Special Situations - What to Do If You’ve Been Promoted from Within the Team - What to Do If You\'re Leading a Brand New Team - What to Do If You\'re Taking on an Established Team ##### Module 11 - A Survival Guide for the New Supervisor - Ask the Right Questions of the Right People - Go to Gemba - Keep Learning ##### Module 12 - Wrapping Up - Words from the Wise - Review of Parking Lot - Lessons Learned - Completion of Action Plans and Evaluations