Catalog

This course on Communication Strategies is designed to improve participants\' ability to communicate effectively in various situations and with different audiences. The course covers the essentials of communication, including verbal and non-verbal methods, while addressing common barriers such as language and cultural differences. Participants will learn how to enhance their listening skills, ask effective questions, and apply techniques like the STAR method to articulate their thoughts clearly. Additionally, the course introduces advanced communication strategies, such as establishing common ground, using \"I\" messages, and understanding the impact of tone, pitch, and body language. By the end of the course, participants will have practical tools to enhance their communication in both professional and personal interactions, leading to more successful and meaningful exchanges.

##### Module 1 - Getting Started - Icebreaker - Housekeeping Items - The Parking Lot - Workshop Objectives ##### Module 2 - The Big Picture - What is Communication? - How Do We Communicate? - Other Factors in Communication ##### Module 3 - Understanding Communication Barriers - An Overview of Common Barriers - Language Barriers - Cultural Barriers - Differences in Time and Place ##### Module 4 - Paraverbal Communication Skills - The Power of Pitch - The Truth about Tone - The Strength of Speed ##### Module 5 - Non-Verbal Communication - Understanding the Mehrabian Study - All About Body Language - Interpreting Gestures ##### Module 6 - Speaking Like a STAR - S = Situation - T = Task - A = Action - R = Result - Summary ##### Module 7 - Listening Skills - Seven Ways to Listen Better Today - Understanding Active Listening - Sending Good Signals to Others ##### Module 8 - Asking Good Questions - Open Questions - Closed Questions - Probing Questions ##### Module 9 - Appreciative Inquiry - The Purpose of AI - The Four Stages - Examples and Case Studies ##### Module 10 - Mastering the Art of Conversation - Level One: Discussing General Topics - Level Two: Sharing Ideas and Perspectives - Level Three: Sharing Personal Experiences - Our Top Networking Tips ##### Module 11 - Advanced Communication Skills - Understanding Precipitating Factors - Establishing Common Ground - Using “I” Messages ##### Module 12 - Wrapping Up - Words from the Wise - Review of Parking Lot - Lessons Learned - Completion of Action Plans and Evaluations