Catalog

In this course, participants will explore the dynamics of workplace conflict and learn how to manage it effectively. The course begins by helping participants recognize the impact of conflict, including identifying personal reactions and developing a healthy attitude towards it. Participants will then analyze conflict situations, identifying underlying sources and assessing the context. Building on this understanding, the course delves into communication techniques that facilitate proactive conflict management. Participants will learn to listen actively, communicate effectively, and respond to negative tactics without escalating the situation. Finally, the course guides participants through the process of conflict resolution, from evaluating different approaches to implementing an action plan that provides the best solution. By the end of the course, participants will be equipped with practical strategies to manage and resolve conflicts in a constructive manner, ultimately fostering a more collaborative and productive work environment.

##### Module 1 - Recognizing the Impact of Conflict - Identify Your Personal Reaction to Conflict - Develop a Healthy Attitude Toward Conflict ##### Module 2 - Analyzing Conflict - Assess the Situation - Identify the Source of the Conflict ##### Module 3 - Dealing with Conflict - Listen Actively - Communicate Effectively - Respond to Negative Tactics - Avoid Conflict Escalation ##### Module 4 - Resolving Conflict - Evaluate Approaches to Conflict Resolution - Determine the Best Solution - Implement an Action Plan