Effective Interpersonal Communication for Business Professionals

In this comprehensive course, participants learn a variety of methods to communicate effectively with individuals in diverse roles within an organization. Starting with day-to-day workplace interactions, participants gain insights into fostering productive relationships and navigating communication challenges. The curriculum emphasizes building positive relationships with a diverse range of individuals and considers the intricacies of organizational communication systems. Participants also explore strategies for communicating effectively with peers, supervisors, and external stakeholders, ensuring clarity and mutual understanding. Furthermore, the course addresses communication during periods of conflict and change, equipping participants with the skills to navigate these situations with resilience and professionalism. By the course's conclusion, attendees emerge equipped with a comprehensive toolkit for effective communication across various organizational contexts.

Module 1 - Interacting with Others

• Understand the Communication Process
• Apply Core Communication Skills
• Observe Nonverbal Communication

Module 2 - Building Positive Relationships

• Create Connection
• Adapt Appropriately to Different Communication Styles
• Accommodate Diversity

Module 3 - Considering Organizational Communication Systems

• Analyze Organizational Culture
• Ensure Communication Flows Effectively

Module 4 - Communicating with Peers

• Interact Effectively with Peers
• Work Productively in a Group
• Engage in Productive Meetings
• Lead a Team

Module 5 - Communicating with Supervisors

• Communicate with Different Supervisor Styles
• Discuss Important Topics with Your Supervisor

Module 6 - Communicating with External People

• Interact Effectively with Customers
• Work Productively with Vendors

Module 7 - Communicating During Conflict and Change

• Communicate Through Conflict
• Communicate Through Change