Business Skills
Customer Service
This course explores customer interaction techniques for customer service representatives, emphasizing the importance of delivering quality care to both external consumers and internal employees. Participants learn to provide consistent, positive experiences, enhance problem-solving skills, and contribute to business success.
Developing Yourself as a Leader
This course provides strategies to develop leadership skills, including defining leadership, assessing personal traits, creating a development plan, improving communication, and building reputation.
Effective Interpersonal Communication for Business Professionals
This course teaches effective communication methods for diverse organizational roles, emphasizing productivity, relationship-building, and navigating conflict and change.
Effective Management
This course explores fundamental concepts of effective management, including roles on a team, nonverbal communication, team development, motivation, conflict resolution, delegation, problem-solving, and solution implementation.
Effective Presentations
This course teaches essential presentation skills, covering organization, delivery, and effective use of visual aids, preparing participants to create and deliver impactful presentations both in-person and virtually.
Email Etiquette
This course teaches students about e-mail policies and professional memo writing, ensuring effective communication of appropriate messages.
Employee Motivation
This course equips participants with leadership skills focused on workforce motivation. It covers strategies to inspire teams, combining theory with practical examples. Participants will learn to identify motivation drivers and foster a positive work environment, ultimately enhancing team performance and organizational success.
Handling a Difficult Customer
This course equips students with essential skills to manage difficult customer interactions, emphasizing de-escalation, effective communication, and conflict resolution.
Interpersonal Communication for Project Leaders
This course equips Project Managers with essential communication skills needed to lead teams effectively throughout the project lifecycle. Participants will learn how to enhance their emotional intelligence, employ effective questioning techniques, and adopt active listening strategies. The course also explores various communication styles and best practices, ultimately helping Project Managers navigate social situations and control dialogues to drive successful project outcomes.
Interpersonal Skills
This workshop offers participants communication skills, negotiation techniques, impactful strategies, and networking advice to become memorable individuals in social and professional settings.
Navigating Difficult Conversations
This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes.
Negotiation Skills
This course equips project professionals with essential negotiation skills to achieve mutually beneficial outcomes. Participants will learn how to prepare effectively for negotiations, manage emotions, and differentiate between positions and interests. The course also offers practical experience through real-life scenarios, enabling participants to practice negotiation strategies in a safe environment.
Organizational Skills
This course is designed to help professionals develop strong organizational skills that can be applied both in their professional and personal lives. Participants will learn how to remove clutter, prioritize tasks, manage their time effectively, and maintain a well-organized workspace. The course provides practical tools and techniques to overcome procrastination, organize digital and physical storage, and establish disciplined habits that lead to long-term success.
Performance Management
This course equips students with the skills to manage difficult employees, communicate effectively, and resolve workplace conflicts. Participants will learn to identify challenging personality types, provide constructive feedback, and navigate conflict resolution, fostering a positive work environment.
