Catalog

In this workshop, participants develop essential communication skills to leave a lasting impression in both professional and social settings. The course covers techniques for clear and confident communication, negotiation strategies, and the art of persuasion. Participants learn practical approaches to conflict resolution and how to navigate networking opportunities effectively. The workshop also provides tools for building meaningful connections and presenting oneself with authenticity. By the end of the course, participants are prepared to make a strong impact in any interaction, ensuring they are remembered long after the encounter.

##### Module 1 - Getting Started - Icebreaker - Housekeeping Items - The Parking Lot - Workshop Objectives ##### Module 2 - Verbal Communication Skills - Listening and Hearing: They Aren\'t the Same Thing - Asking Questions - Communicating with Power ##### Module 3 - Non-Verbal Communication Skills - Body Language - The Signals You Send to Others - It\'s Not What You Say, It\'s How You Say It ##### Module 4 - Making Small Talk and Moving Beyond - The Four Levels of Conversation ##### Module 5 - Moving the Conversation Along - Asking for Examples - Using Repetition - Using Summary Questions - Asking for Clarity and Completeness ##### Module 6 - Remembering Names - Creating a Powerful Introduction - Using Mnemonics - Uh-Oh...I\'ve Forgotten Your Name ##### Module 7 - Influencing Skills - Seeing the Other Side - Building a Bridge - Giving In Without Giving Up ##### Module 8 - Bringing People to Your Side - A Dash of Emotion - Plenty of Facts - Bringing It All Together ##### Module 9 - Sharing Your Opinion - Using I-Messages - Disagreeing Constructively - Building Consensus ##### Module 10 - Negotiation Basics - Preparation - Opening - Bargaining - Closing ##### Module 11 - Making An Impact - Creating a Powerful First Impression - Assessing a Situation - Being Zealous without Being Offensive ##### Module 12 - Wrapping Up - Words from the Wise - Review of Parking Lot - Lessons Learned - Completion of Action Plans and Evaluations