Catalog

In this course, students gain essential insights into e-mail policies and professional memo writing. They learn to adhere to etiquette guidelines and organizational policies, ensuring professionalism and clarity in their communications. Through practical exercises, they develop skills in crafting professional e-mail memos that convey appropriate messages concisely and clearly. By understanding audience needs and expectations, participants tailor their messages effectively for maximum impact. Ultimately, students emerge equipped to engage in effective e-mail correspondence that enhances productivity and fosters positive relationships within the workplace.

##### Module 1 - E-Mail Basics - E-mail characteristics - Writing online versus on paper - Understanding the advantages and disadvantages of e-mail - Understanding the cultural significance of e-mail - E-mail programs - Using an e-mail program to send e-mail - When to use e-mail - Communicating by e-mail - Understanding when to avoid using e-mail - Writing an e-mail message - Using the Mail acronym ##### Module 2 - E-Mail Policies - Company policies - Avoiding improper e-mail messages - Ensuring employee compliance to e-mail policies - Copyright laws, viruses, and liability - Avoiding copyright infringement - Avoiding viruses - Identifying e-mail liability ##### Module 3 - E-Mail Features and Security - Features of an e-mail program - Using attachments - Using priority labels and signature files - Features of an e-mail program - Using attachments - Using priority labels and signature files - Discussing e-mail program options - Securing e-mail - Using encryption and digital signatures - Using passwords ##### Module 4 - E-Mail Messages - Message headers - Using headers - E-mail message body - Including proper greeting - Structuring an e-mail message - Closing an e-mail message ##### Module 5 - E-Mail Effectiveness - E-mail recipients - Considering the factors that determine e-mail writing - Anticipating recipient reaction - Message management - Managing your e-mail effectively ##### Module 6 - Netiquette Guidelines - Netiquette style - Using proper tone - Following formatting guidelines - Emoticons and abbreviations - Using emoticons and electronic abbreviations ##### Module 7 - Composing Online Correspondence - Online communication - Achieving the objective of the message - Language and punctuation - Improving online writing style - Using punctuation correctly - Efficient writing habits - Constructing sentences - Constructing paragraphs - Editing e-mail messages