Interpersonal Communication for Project Leaders
$799.00
Course ID: BS-10063
Duration (Days): 1.0
Please contact us for additional details and scheduling options.
Contact UsThis course equips Project Managers with essential communication skills needed to lead teams effectively throughout the project lifecycle. Participants will learn how to enhance their emotional intelligence, employ effective questioning techniques, and adopt active listening strategies. The course also explores various communication styles and best practices, ultimately helping Project Managers navigate social situations and control dialogues to drive successful project outcomes.
Effective communication is a critical skill for Project Managers, impacting the success of their projects and their ability to lead teams. This course provides Project Managers with the tools and techniques necessary to improve communication across all levels of an organization. Participants will delve into the nuances of emotional intelligence, learning how to recognize and manage their own emotions as well as those of others. The course also covers different types of questions and how to use them effectively, along with active listening strategies and various listening styles.
The course further explores the Merrill & Reid Social Styles and how to apply visual, auditory, and kinesthetic communication approaches to different scenarios. A problem-solving listening framework is introduced to help Project Managers address challenges in a structured manner. Additionally, best practices around project communications are reviewed to ensure that Project Managers can effectively convey information and lead their teams through the project lifecycle. This course is part of the PMI Talent Triangle Fast Pass bundle, fulfilling the Leadership segment (8 PDUs) for PMP credential holders.
Course Outline
##### Module 1 - Understand Communications Across the Project Lifecycle
- Communicate B.E.F.O.R.E. your project begins
- Set realistic expectations using the D.A.N.C.E. framework
- Identify and assess organizational communication channels
- Describe the stakeholder journey
##### Module 2 - Assess a Social Situation
- Understand and use emotional intelligence
- Practical application of the Merrill & Reid Social Styles
- Determine the social status of participants
##### Module 3 - Select an Appropriate Communication Approach
- Identify stakeholder informational needs
- Assess stakeholders as visual, auditory, or kinesthetic
- Understand listening styles
- Determine means of communications
##### Module 4 - Control the Dialogue
- Use correct question types
- Actively listen
- Interpret verbal, paraverbal, and nonverbal cues
- Hermeneutics and Semiotics
