Catalog

In this course, students will develop the ability to identify and manage difficult employees, ensuring that their behavior aligns with organizational goals. The course covers essential communication techniques, including verbal and nonverbal strategies, that enhance clarity and effectiveness in interactions with colleagues and supervisors. Students will also learn to document behavior changes, provide constructive feedback, and monitor performance improvements. Additionally, the course addresses conflict resolution by helping students identify common workplace conflicts, understand the difference between conflict management and resolution, and apply various conflict resolution styles. By the end of the course, participants will be equipped to handle difficult feedback sessions, resolve team conflicts, and maintain a harmonious workplace.

##### Module 1 - Getting Started * Workshop Objectives ##### Module 2 - The Basics * What is Performance Management? * How Does Performance Management Work? * Tools ##### Module 3 - The Basics (II) * Three Phase Process * Assessments * Performance Reviews ##### Module 4 - Goal Setting * SMART Goal Setting * Specific Goals * Measurable Goals * Attainable Goals * Realistic Goals * Timely Goals * Monitoring Results ##### Module 5 - Establishing Performance Goals * Strategic Planning * Job Analysis * Setting Goals * Motivation ##### Module 6 - 360 Degree Feedback * What is 360 Degree Feedback? * Vs. Traditional Performance Reviews * The Components ##### Module 7 - Competency Assessments * Competency Assessment Defined * Implementation * Final Destination ##### Module 8 - Kolb\'s Learning Cycle * Experience * Observation * Conceptualization * Experimentation ##### Module 9 - Motivation * Key Factors * The Motivation Organization * Identifying Personal Motivators * Evaluating and Adapting ##### Module 10 - The Performance Journal * Record Goals and Accomplishments * Linking with Your Employees or Managers * Implementing a Performance Coach * Keeping Track ##### Module 11 - Creating a Performance Plan * Goals * Desired Results * Prioritization * Measure * Evaluation ##### Module 12 - Wrapping Up * Words from the Wise * Lessons Learned